Some of the most asked questions can be found here but if you still haven't fined your asnwer to your question please don't hesitate to contact us .
Q: WHY HAVEN'T I RECEIVED THE EMAIL WITH THE LOGIN INFORMATION?
A: Some of the email providers (like Yahoo, Hotmail) put messages received from email addresses which aren't in your contact list in the "Bulk / Junk E-Mail" folders, so please look into these folders for the emails and to make sure that the messages end up in the right folder "Inbox" please add to your contact list.
Q: WHY WAS MY VIDEO REJECTED?
A: Your video did not comply with our content rules. Please read the content rules. If you need a full explanation of what was wrong with your video, please contact us and we will give you some tips on how to correct things.
Q: WHY DID I ONLY GET 2 OR 6 CREDITS INSTEAD OF 10 CREDITS?
A: Your video needs to contain at least 2 minutes of UW scenes in order to get 10 credits. Videos that are 1-2 minutes long get 6 credits, and videos under 1 minute get 2 credits.
Q: WHAT MEDIA PLAYERS DO I NEED TO PLAY YOUR VIDEOS?
A: There are several free videos players you can use. We recommend VLC Player or MPlayer. For more info on players and where to download them - click here .
Q: ARE THE VIDEOS ENCUMBERED WITH DRM CONTROLS THAT WILL EXPIRE THE MEDIA OR PREVENT ME FROM TRANSPORTING THE VIDEOS TO MY OTHER COMPUTERS OR DEVICES?
A: No -- all videos are "DRM-free"...which means you can play them forever and move the files to your other devices. You are free to copy our files to your other devices but re-posting of the videos to other websites is not allowed.
Q: DO YOU ALTER OR DEGRADE THE QUALITY OF THE UPLOADED VIDEOS, AS YOUTUBE AND OTHER VIDEO SHARING SITES DO?
A: No -- all videos are uploaded as per their original file format, frame rate and bit rate. We preserve your videos at your original quality -- we do not degrade them.
Q: WHAT SOFTWARES DO YOU RECOMMEND FOR CREATING AND EDITING CLIPS?
A: You could use VirtualDUB (download) and there is this filter called VirtualDUB Logoaway (download) for removing watermarks. Usage: Open the File: File > Open Video File Set Compression: Video > Compression (set the parameters) Add Filter: Video > Filters > Add > Choose logoaway (Set parameters on solid fill then go back to XY to make it transparent) Save > File > Save as avi. and there it is, no watermark anymore.
Q: HOW DO I CLOSE MY ACCOUNT?
A: To close your account please contact The Bank Manager with your request. Please note: you will have to confirm your request using the same email address as the one used on registration.
Q: MY DOWNLOAD SPEED IS SLOW - HOW CAN I INCREASE MY SPEED?
A: You may try to run a TCP optimizer program to tweak your computer settings. You can find those free programs here.